Version: 1
Valid From: 01/07/2016
Author: S Muncaster
JOB PROFILE
JOB TITLE
Specialist Support Advisor
DEPARTMENT Sheltered Housing and Support Services
Based in Dorchester Everdene House
LINE MANAGERS JOB TITLE
TEAM MEMBERS JOB
RESPONSIBLE FOR
JOB
2
BAND
COMPANY Magna
Specialist Support Manager
N/A
JOB PURPOSE
1. To support residents to sustain their tenancies by offering advice and support to claim
welfare benefits
2. To support residents by helping them to gain skills such as; cleaning, cooking and
gardening
3. To offer general housing related support to assist residents in maintaining their tenancy
SPECIFIC JOB RESPONSIBILITIES
1
Money Matters
1.1 To assist the money matters team to maximise the income of residents who are entitled to
welfare benefits or other financial help
1.2 Offer budgeting advice under the guidance of the money matters team
1.3 To assist residents with completing forms and explaining the process to them
1.4 To work with partners and agencies to help residents to be financially independent
1.5 To support residents at benefit related appointments
1.6 To support residents to use online services
2
2.1
2.2
2.3
2.4
2.5
2.6
3
3.1
Tenancy advice
To assist the tenant advisor to provide a specialist support and advisory service to help
Magna residents to sustain their tenancy
Offer practical help and advice in the following areas:
 Cooking, diet and nutrition
 Personal cleanliness
 Managing household chores
 Budgeting and finance
 Gardening
Work with the household to improve skills in an agreed order of priority
Assist tenants to move if appropriate and under the guidance of the tenant advisor
To have a good understanding of safeguarding issues and to report any concerns following
Magna’s protocols
To promote aids and adaptations making appropriate referrals to enable residents to live
independently at home
Other Duties
To keep accurate records
3.2
3.3
3.4
To attend meetings as directed
To promote Magna’s services
To liaise with outside agencies as appropriate
GENERAL JOB RESPONSIBILITIES
1
The Specialist Support Advisor may be asked to carry out other duties which are broadly
consistent with those detailed in this Job Profile. The job holder will be expected to comply
with all reasonable management requests
2
To make a commitment to deliver high quality customer service and to demonstrate Magna's
Purpose –“to help people meet their housing needs”
3
To comply with and promote Magna’s equality and diversity, data protection and health &
safety policies and procedures.
EXPERIENCE REQUIRED FOR JOB
1
Previous experience of working with members of the public (E)
2
Good IT skills (E)
3
Good organisational skills (E)
4
Ability to communicate effectively with a variety of people (E)
5
Ability to develop positive and effective working relationships (E)
6
Ability to attend work out of normal working hours (E)
7
Work well under pressure and be able to prioritise (E)
8
Well organised, adaptable and able to make decisions on own initiative (E)
9
A positive commitment to Equality & Diversity (E)
10 A caring attitude and a genuine interest in people (E )
12 A flexible approach (E )
QUALIFICATIONS REQUIRED FOR JOB
1
2
An NVQ (or equivalent) level 2 or a willingness to gain one in either of the following areas (E)
 Customer Care
 Advice and Guidance
A full driving licence and use of a car
BEHAVIOUR CHARACTERISTICS REQUIRED FOR JOB
Committed to Magna and its customers
Go the extra mile for customers and colleagues
Passionate about Performance
Communicate clearly and concisely – thinking about the recipient
Lead by Example
You dress appropriately at work and are a role model for others
Job profile produced
by:
(name and job title)
Barbara Mullan
Head of Sheltered Housing and Support Services
Date 30/01/2017