12/8/2016
Leveraging Emotional Intelligence
to Maximize
Your Leadership Potential
Women and Leadership Forum
Striving and Thriving in the Workplace
December 7, 2016
2010-2016 The People Skills Group, LLC. All Rights Reserved.
Learning Objectives
EQ Skills Foster…
● Higher self-regard
● Effective stress
management
● Resilience
● Better relationships
● Optimism and
happiness
 Define Emotional
Intelligence (EQ) and its
importance in Leadership
 Start to build skills in three
key EQ areas
 Outline next steps to
building your Leadership EQ
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
 2014
A Leader You Admire?
 Bring to mind a leader you
admire
 Think of 5 words or phrases
that best describe why you
admire this person
 Capture one word/phrase per
post-it
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 2014
DEFINING EQ…
…and
its importance in Leadership
2 Minutes
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 2014
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 2014
1
12/8/2016
History of Emotional
Intelligence
1983
Reuven Bar-On
Howard Gardner
1989
John Mayer
Peter Salovey
David Caruso
1995
Daniel Goleman
Goleman’s Definition
“The capacity for
recognizing our own
feelings and those of
others, for motivating
ourselves, for managing
emotions well in ourselves
and in our relationships.”
(Goleman, 1995)
Source: High Preforming Systems
 2014
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Plutchik’s Wheel
Source: Robert Plutchik, Ph.D.
Handout Page 1
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 2014
“Emotional intelligence
is the sine qua non of
leadership. Without it, a
person can have the
best training in the
world, an incisive,
analytical mind, and an
endless supply of smart
ideas, but [s]he still
won’t make a great
Leader.”
Source: Goleman, What Makes a Leader, HBR, January, 2004
 2014
A Comprehensive Definition:
Emotional Intelligence is a set of emotional
and social skills that collectively establish
how well we:




2010-2016 The People Skills Group, LLC. All Rights Reserved.
Perceive and express ourselves
Develop and maintain social relationships
Cope with challenges
Use emotional information in an effective
and meaningful way
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
The Three R’s of EQ
1. Recognize your own
impulses or moods
2. Read situations and
others accurately
3. Respond most
appropriately
Source: Multi-Health Systems
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 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2
12/8/2016
EQ at the Airport
The
The
“Anyone can become
angry…that is easy.
…but to be angry with the
right person, to the right
degree, at the right time,
for the right purpose,
and in the right way
…that is not easy.”
Source: Stein and Book, The EQ Edge
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
With the Person Next to You:
EQ Is Not:
Cognitive Intelligence (IQ)
Personality Type
Achievement
Aptitude
Vocational Interest
EQ
IQ
Other:
(Technical Skill
Accomplishment
Personality Style)
Which has the most post-its?
2 Minutes
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 2014
An Emotionally Intelligent
Leader…
●
●
●
●
●
●
●
●
Effective communication
Easy to work for
Good sense of humor
Optimistic
Develops connections
Shows interest in others
Makes people feel heard
Evokes loyalty and trust
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
Mounting Evidence
Suggests:
 EQ is more important for effective leadership
than technical skills and cognitive abilities
 High performing leaders all have a high
degree of Emotional Intelligence
 EQ accounts for between 27 and 45% of
success
 Leaders with higher EQ earn more money
 Strong links between empathetic leaders and
organizational financial performance
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
3
12/8/2016
Self-Awareness in Leadership
The Importance of
Leadership Self-Awareness
“A high performing leader in
the fullest sense, is able to
not only create results, but
also to lead the individuals
creating the result,
amounting to an optimally
successful organization”
Mandala courtesy of : https://www.facebook.com/dorota.mandala
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
Source: Korn/Ferry Institute, A Better Return on Self-Awareness, by Zes and Landis
2010-2016 The People Skills Group, LLC. All Rights Reserved.
Alarming Data…
 80% of employees quit their jobs
because of managers
 90% report lack of appreciation
and respect as the main reasons
 80% of ethics complaints are about
harassment or abuse of others
 90% of measured differences
between high and medium
performers is due to people skills
…builds trust at the
interpersonal level
which then takes
root at the team
level, and radiates
throughout the
culture
Source: Pearman, White Paper: Why Should You Care About Emotional
Intelligence and Emotional Competencies?
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
 2014
The Self-Aware
Leader…
Adapted from: CLO media, March, 2016, Leaders Build Your Success on Trust
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
Self-Awareness and
Leadership
Self awareness is not
a “nice to have”; it’s a
key leadership skill to
help unlock personal
and organizational
success
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
4
12/8/2016
the emotional
hijack
“So basically, you are looking for books on
changing everyone except yourself.”
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
The Executive
Feedback Trap
 Failure to solicit formal
feedback
 Ignoring feedback you
don’t like
 Denying feedback that is
difficult
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
BUILDING EQ SKILLS
…for more effective Leadership
Source: Shirkani, Ego vs. EQ
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
 2014
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Leadership, EQ and MBTI Type
The EQ-I 2.0 Model
ISTJ
ISFJ
INFJ
INTJ
Assertiveness
Impulse Control
Reality Testing
Problem Solving
Emotional Self Awareness
Impulse Control
Reality Testing
Self-Actualization
Emotional Self Awareness
Empathy
Flexibility
Self-Regard
Independence
Stress Tolerance
Optimism
ISTP
ISFP
INFP
INTP
Stress Tolerance
Reality Testing
Emotional Self Awareness
Social Responsibility
Emotional Self Awareness
Independence
Flexibility
Optimism
Independence
Problem Solving
Stress Tolerance
Reality Testing
ESTP
ESFP
ENFP
ENTP
Self-Regard
Assertiveness
Independence
Interpersonal Relationships
Emotional Expression
Interpersonal Relationships
Flexibility
Happiness
Emotional Self Awareness
Independence
Social Responsibility
Flexibility
Optimism
Self Actualization
Assertiveness
Independence
Flexibility
ESTJ
ESFJ
ENFJ
ENTJ
Assertiveness
Stress Tolerance
Impulse Control
Problem Solving
Self Regard
Empathy
Social Responsibility
Impulse Control
Reality Testing
Self Regard
Assertiveness
Empathy
Interpersonal Relationships
Stress Tolerance
Assertiveness
Independence
Stress Tolerance
Optimism
Correlational Data between EQ-i2.0 sub-scales and the MBTI Personality Types
©2013, Roger Pearman, Leadership Systems, Used with Permission, All Rights Reserved.
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
4.30
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12/8/2016
Non-Profit vs. For Profit
Leadership and EQ
Non-profit leaders had higher overall EQ-i
scores
● Highest statistically significant differences
were on Stress Management and
●
Adaptability
●
Do people self-select into careers that
leverage their EQ Skills or is it a matter of
recruitment?
Source: Morehouse, An Exploration of Emotional Intelligence Across Career Arenas;
Leadership and Organization Development Journal, Vol.28, No. 4, 2007
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
EQ Skills Can Be
Developed
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 2014
The Self-Perception
Composite
Leadership, EQ and Gender
Emotional intelligence
assessments have
found women and men
to be equally
emotionally intelligent
with a few minor
differences
Sources: The EQ Edge and MHS Systems: EQ-I 2.0 Technical Manual
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
The EQ-I 2.0 Model
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
The EQ-I 2.0 Model
“He who knows the
universe and does
not know himself
knows nothing”
Jean De La Fontaine
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 2014
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 2014
6
12/8/2016
Emotional Self-Awareness
“…the ability to
recognize your feelings,
differentiate between
them, know why you are
feeling these feelings,
and recognize the
impact your feelings
have on others around
you.”
Being able to
accurately name
your emotions
increases your
Emotional SelfAwareness
Source: Stein and Book, The EQ Edge
Mandala from: https://www.facebook.com/dorota.mandala
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
Balancing Emotional SelfAwareness




LOW
Difficulty recognizing emotions
Businesslike
Avoids emotional ownership
Externalizes




HIGH
In touch with own feelings
Differentiates between emotions
Reads people well
Self-aware
Sources: The EQ Edge and MHS Systems
2010-2016 The People Skills Group, LLC. All Rights Reserved.
2010-2016 The People Skills Group, LLC. All Rights Reserved.
Emotional SelfAwareness:
1. Assess your skill
level
2. Implement skill
building
strategies
1 Minute
 2014
The Self-Expression Composite
 2014
Handout Page 2
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
The EQ-I 2.0 Model
“Feeling gratitude
and not expressing it
is like wrapping a
present and not
giving it.”
William Arthur
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 2014
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 2014
7
12/8/2016
Emotional Expression
“…involves openly
expressing one’s feelings
both verbally and nonverbally.”
Balancing Emotional Expression
LOW
 A closed book
 Prefer to keep emotions to self
 An enigma
HIGH
 Express self easily
 An open book
Sources: The EQ Edge and MHS Systems
Source: Stein and Book, The EQ Edge
Mandala from: https://www.facebook.com/dorota.mandala
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
Use Your Emotional
Awareness Lens…
Emotional
Expression:
1. Assess your skill
level
2. Implement skill
building
strategies
1 Minute
1. Name a situation
you would like to
re-do
2. Name the
emotions involved
3. Re-frame your
response
Handout Page 3
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 2014
The Interpersonal
Composite
Handout Page 4
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 2014
The EQ-I 2.0 Model
“The most basic of
all human needs is
the need to
understand and be
understood.”
Ralph Nichols
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 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
8
12/8/2016
Active Empathy
“Understanding
how and why
others feel the
way they do
and conveying
it effectively.”
Balancing Empathy




LOW
Can’t understand others’ feelings
Logical and factual
Surprised by others’ reactions
Misreads social cues




HIGH
Sensitive to others’ feelings
Steps into others’ shoes
Anticipates reactions
Tuned into social cues
Sources: The EQ Edge and MHS Systems
Source: Pearman, People Skills Handbook
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
The Case of Carla
Active Empathy:
1. Assess your skill
level
2. Implement skill
building
strategies
1 Minute
Handout Page 5
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
NEXT STEPS TO
BUILDING YOUR
LEADERSHIP EQ
Source: Pearman, White Paper: Why Should You Care About Emotional
Intelligence and Emotional Competencies?
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
 Your To Do List!
 Become a meta-observer of yourself


 Solicit and don’t ignore feedback
 Read and learn about EQ in general

 Engage in formal development planning

 Take the EQ-i for individual feedback

2.0
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
9
12/8/2016
The EQ-I 2.0 Model
The Three R’s of EQ
1. Recognize your own
impulses or moods
2. Read situations and
others accurately
3. Respond most
appropriately
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
 2014
Development Resources
and Guides
General Resources
 Books by Daniel Goleman
http://www.danielgoleman.info/
purchase/
 Travis Bradberry, Emotional
Intelligence 2.0
 Judith Glaser, Conversational
Intelligence
 Stein and Book, The EQ Edge
 Emotional Intelligence
Resources by Roger Pearman
at: http://www.leadershipsystems.com/productcategory/eq-emotionalintelligence-resources/
 Shirkani, Ego vs. EQ
 Google articles on EQ at
www.HBR.com
2010-2016 The People Skills Group, LLC. All Rights Reserved.
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
“Between
stimulus and response, there is a
space. In that space lies our freedom and
power to choose our response. In our
response lies our growth and freedom.”
Victor Frankl
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
Learning Objectives
 Define Emotional
Intelligence (EQ) and its
importance in Leadership
 Start to build skills in three
key EQ areas
 Outline next steps to
building your Leadership EQ
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
10
12/8/2016
THANK YOU!
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 2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
 2014
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