Workforce Optimisation Consultant
Job Location:
Reports To:
Any FSL site with Travel to other sites
Head of Planning
Description
General Overview
Workforce optimisation Consultant understands the business information needs of the
company and its stakeholders in making human capital decisions about and in managing
employees. The Consultant serves as an internal consultant to senior leaders on workforce
planning issues and determines what data is useful to the stakeholders by developing
metrics and designing/implementing applicable management reports. The Consultant
collaborates with Technology regarding the selection, customisation and use of systems,
programs, software and other technology tools associated with workforce planning.
Essential Responsibilities
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Serves as an internal consultant to WFM Managers regarding the use of workforce
tools, data and analytics. Understands the Company's strategic and operating plans
and workforce utilisation requirements. Acts an SME regarding workforce planning
methodology and associated tools/reports
Recommends, develops and implements metrics and other measurements for
workforce productivity, ROI, headcount optimisation opportunities, etc. to improve
business results.
Designs, conducts, and directs other staff regarding data gathering, needs
assessment and Audit processes to provide data/business intelligence that produces
actionable insights.
Designs and implements management tools to optimise workforce planning and
management (manager dashboards, reports).
Designs and implements reports/info tools (in house or directing third-party
vendors) that serve as a catalyst for change by helping leaders and managers make
data-driven decisions about their workforce (e.g., margins, span of control,
headcount demographics, staffing efficiencies, effectiveness of hiring / training
processes).
Develops and delivers presentations to senior executives regarding workforce
dynamics and metrics that impact business outcomes (e.g., improve the
effectiveness of NICE WFM, identify specific competencies that drive better business
results, enhance employee satisfaction, attract and retain a diverse workforce).
Makes recommendations regarding technology and other tools to improvement
workforce planning and workforce management.
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Serves as the Company's project manager for the implementation of new workforce
planning technology tools (e.g., best use of Success Factors, replication of standard
operating procedures).
Other duties as assigned or requested.
Required Skills & Background:
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3-4 years' operating in a similar position with minimum of 2 years of experience in
Workforce Planning and headcount forecasting and planning
Ideally, good knowledge of applicable employment laws and regulations globally
Proven experience in workforce planning, organisation and development.
Ability to set and manage priorities.
Excellent verbal and written communication skills. Ability to write reports, business
correspondence, and procedure manuals as needed
Proficiency with Microsoft Office applications, specifically Outlook, Word and Excel.
Solid interpersonal skills to interface with co-workers and customers.
Strong organisational and time management skills. Ability to manage specific tasks to
completion with minimal direction.
Strong analytical skills. Must possess strong product, technology and industry
knowledge
Ability to calculate figures and amounts, ability to apply concepts of basic algebra,
ability
to apply concepts such as fractions, percentages, ratios, and proportions to practical
situations.
Broad knowledge of labour management, HR / Payroll, ERP, or similar domain
product/systems preferred
Must have reasoning skills and possess the ability to define problems, collect data,
establish facts, and draw valid conclusions
Preferred Skills and Background
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Experience in developing and utilising predictive analytics and statistical modelling is
a plus.
Ability to understand complex business plans/requirements and translate into a
Strategic Workforce Plan
Excellent project management skills.
Experience leveraging HR Systems/technology to create workforce analytics and
metrics
Knowledge of business theory, business processes, management, budgeting and
business operations.
Solid understanding of an organisation's goals and objectives.
Ability to translate and convey complex statistical and other data into easy to
understand, actionable recommendations.
Demonstrated ability to apply technology in solving business problems.
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Good understanding of HRIS systems characteristics, features and integration
capabilities.
Whilst this job description is intended to be an accurate reflection of the job requirements,
management reserves the right to modify, add or remove duties from particular jobs and
to assign other duties as necessary. Firstsource Solutions BPO reserves the right to
consider an employee’s performance record including any misconduct issues when
appointing a candidate to a role.
Firstsource Solutions is an Equal opportunities Employer.
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