UPKEEPER® CASE STUDY - IKSU
COMPUTERS
100
APPLICATIONS
70
TIME TO INSTALL
BENEFITS
2 weeks
 Fixed cost for guaranteed functionality
 Less down-time
 Automatic updates
Sporting a more stable IT solution
at IKSU Sports centre
Instant System Management
System Management – tools for managing client computers have been
around for a long time. They are generally complex, costly and time consuming to implement.
Instant System Management is the
opposite. Implementation is quick
and beneits are immediate.
upKeeper® is uncomplicated and
easy to use.
upKeeper® is delivered turn key with
inventory, processes, training, and
installation including certified and
packaged hardware and software.
FACTS:
IKSU
 Founded in 1959
 15 000 members
 25 000 visits per week
 Biggest single training facility in
Europe covering 21 000 sqm
 2 locations in Umeå, Västerbotten
IKSU Sports centre were faced with the options of either employing more IT staff or using consultants in order to run
their IT environment. Adviced by systems integrator Hi5, they
ended up using upKeeper® Instant instead
Many companies spend a lot of money running about maintaining their IT environment, either using their own IT personnel or
through employing consultants. A great
deal of this work could be automated and
thereby save time and resources for technical staff.
upKeeper® is a platform to solve this problem. Building automated systems for IT
maintenance is something upKeeper Solutions has been campaigning for a long time.
IKSU was the first client to introduce this
UPKEEPER® CASE STUDY: IKSU
system on a large scale.
Everybody wins
”We know through our own experience that
you save both time and money by standardising and automating your IT environment. However, going from manual operations to automatic operations costs money
and there is a fear among many companies
to make that investment” says Torstein
Bratvold, MD at upKeeper Solutions. “You
know what the IT environment costs to run
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UPKEEPER® CASE STUDY - IKSU
today but it’s more difficult to see what such
an investment would mean in the long run”.
In order to get around this problem IKSU
has chosen a solution with function rental
included. This means they pay a fixed
monthly fee for upKeeper to manage their IT
environment once the automating project
has been implemented.
ment was growing and our staff resources
couldn’t keep up” says Bo Andersson of
The project was carried out in 2003 and
IKSU. With upKeeper® we have a stable
today Hi5 manages the majority of operatand safe solution. We can now easily install
ions remotely from its own facilities. All comnew programs for the clients. It is also much
puters are standardised so that a certain
quicker to get help with problems – which
group of users has a certain type of applimeans our periods of ‘down-time’ are shorcations. If something happens to, for inter. To us this solution is considerably
stance, Lisa’s computer the upKeeper®
cheaper than other alternatives. We haven’t
”As it is in both our interests that all IT works server will know what applications her comhad to employ any more IT staff despite the
as smoothly and problem-free as possible
puter had and can quickly and easily recrefact that our IT environment has grown”
this is something that both we and the
ate her computer with personal configuratconcludes Bo.
customer benefit from”, Christer Granberg at ions. And all this from a distance!
Hi5 explains. Christer has worked together
Thanks to automation Hi5 can also carry out
with IKSU to develop this solution.
upgrades and installations during the night.
In this way both parties are winners. As Hi5 If you are installing new software you can
wants as few consultants as possible worstart the installation in the evening. When
king to run IKSU’s IT environment they
the staff at IKSU arrive at work in the morstrive to automate as much as possible. It is ning all the computers are updated. “We can
also in their best interest to optimise the
do everything apart from physically altering
environment in order to minimise the risk of the computers” says Christer Granberg.
problems. For IKSU this means that their IT
Stable and safe
environment is more stable and there are
”We were at a stage where the IT environfewer operational disruptions.
UPKEEPER® CASE STUDY:
Remote control
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