CIGNA Life Assistance Program®
Spotting Work-Related
Performance Problems
A pattern of performance deterioration, as
Difficulties in Concentration, Confusion
evidenced by a number of the following behaviors,
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Work requires great effort
may indicate that an employee is struggling with
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Job takes more time
emotional and/or chemical dependency issues.
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Hand tremors when concentrating
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Frequent daydreaming
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Details often neglected
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Undependable
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Difficulty in recalling instructions clearly
1-800-538-3543 anytime, day or night.
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Increasing difficulty in handling complex assignments
We will help the employee get confidential,
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Difficulty recalling own mistakes
personalized support.
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Forgetful
■
Reduced awareness of surroundings and events
If you are concerned about the following behaviors
in any of your employees, encourage them to
call the CIGNA Life Assistance Program at
®
Absenteeism
On-the-Job Absenteeism
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Unauthorized leave
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Away from work station more than job requires
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Excessive sick leave
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Frequent trips to break room or bathroom
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Pattern of Monday and/or Friday absences
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Long coffee breaks
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Excessive tardiness
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Physical illness on the job
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Leaving work early
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Peculiar or improbable excuses for absences
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High rates of absenteeism for colds, flu,
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High Accident Rate
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Accidents on the job
gastritis, etc.
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Frequent trips to the medical department
Frequent, unscheduled, short-term absences
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Accidents off the job but affecting work performance
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Accidents causing damage to equipment
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Lowered Job Efficiency
Interpersonal Skills
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Missed deadlines
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Overreacts to real or imagined criticism
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Mistakes or bad decisions
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Wide swings in mood
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Inattention or impaired judgment
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Borrows money from coworkers
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Wastes materials
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Complaints from coworkers
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Improbable excuses for poor job performance
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Avoids old friends or colleagues
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Lowered output
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Constant complaints to associates and supervisors
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Overly dependent on others
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Avoids supervisor, especially after lunch and breaks
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Carelessness
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Avoids making eye contact with others
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Overly critical of others
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Makes unreliable or untrue statements
Communication
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Less communicative than in the past
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Unclear or imprecise communication
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Argumentative with coworkers and supervisors
Sporadic Work Patterns
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Alternating periods of very high and very low productivity
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Quality of work produced differs from time to time
Initiative
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Unwillingness to change work responsibilities
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Unwillingness to change ways of doing job
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Needs constant supervision or extra help
The products and services described here are provided by Life Insurance Company of North America, CIGNA Life Insurance Company of New York, and CIGNA
Behavioral Health, Inc., CIGNA companies. “CIGNA” and the tree of life are registered service marks used by these companies.
812230 07/07
© 2007 CIGNA