“CITI CASHBACK CARD ACQUISITION PROGRAM WITH TROLLEY BAG”
TERMS AND CONDITIONS
1. Program Scope:
The “Citi CashBack Card Acquisition Program with Trolley Bag” is applicable at Hanoi and
Ho Chi Minh City for primary cardholders of Citi Cash Back Card.
2. Program Period:
From July 01, 2016 to December 31, 2016
3. Eligible Products:
Citi CashBack Credit cards issued by Citibank in Vietnam.
4. Promotion details:
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New CMs can receive maximum 01 Trolley Bag (20 inch) when customer satisfies all
terms and conditions of Eligible Customers in Article 5 as below until stock last
Estimated 10,000 trolley bags while stock last
5. Eligible Customers:
Retail customers must meet all of the following conditions:
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Customers who apply for a primary Citi CashBack by completing the credit card
application and submitting all required supporting documents during the Program Period
and get the card approved by Citibank ;
Customers must not be an existing Citibank cardmembers (PremierMiles, Cash Back,
Ready Credit, Citibank-ACE Life and Rewards);
Customers must not close any Citibank card (PremierMiles, Cash Back, Ready Credit,
ACE Life and Rewards) in the last 3 months before and during to the Program period;
Customer must pay full Joining Fee;
Customer must have at least one spending (retail or cash) on Citi CashBack Card within
60 days from card booking date on Citibank system;
Customers must be in good credit standing at the end of the program;
Customers must not be Citibank staff; and
Customers must not be US citizens or US Residents
Customers who participate into the “Citi Cashback Card Acquisition Program with
Trolley Bag” promotion are not entitled to participate into the “Acquisition Program with
Trolley Bag and Movie Ticket”” promotion applied for Citi CashBack and Citi Ready
Credit Cards and vice versa.
Important notice: Customer is ONLY eligible for promotion after paying full joining fee
and meets all the Terms & Conditions for the promotion.
6. Gift:
 One customer can receive maximum one trolley bag from the program. A trolley bag has
value 1.500.000 VND
 Eligible customer will receive 01 trolley bag while stocks last
7. Redemption Method:
 Customer will receive SMS notification to receive trolley bag within 1 month since the
first eligible spending has made.
 Customers to come to Receptionist once received SMS notification to receive trolley bag.
 Customer list is to be published online on Citibank website
8. Redemption of Gifts :
Eligible Customer must bring ID/ Passport/ Notification SMS to below address during
working hours 8.30 am to 4:00 pm from Monday to Saturday to receive the gifts:
In Hanoi,
Citibank N.A. Ha Noi Branch
International Center, 1st Floor, 17 Ngo Quyen Street,
Ha Noi, Vietnam
In Ho Chi Minh,
Ground Floor, 72B Tran Quoc Toan, Dist.3
Ho Chi Minh City, Vietnam
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Redemption of gift must be made during specific period informed by Citibank via SMS
notification to customer’s registered mobile number with Citibank. Citibank will not
handle any dispute related to redemption of the Gift after the Redemption Period,
Customer have up to 90 days to claim the gift(s), from the day the customer firstly
receives the confirmation SMS. Citibank will not process any complaints that come after
the above mentioned 90 days or/and after customer already received the gifts.
Redemption of the Gift is only up to maximum number of Rewards of the whole Program
as specified in Article 4 in these Terms and Conditions.
9. Eligible Customer must not close the card within (03) three months from the date the
Program ends or been considered by Citibank, at its own authority, not in good credit
standing, Citibank reserves the right to charge back value of the Gifts that he/she had
redeemed successfully (if any) and debit such amount to any account he/she owns at
Citibank.
10. Citibank is not the suppliers of the Trolley bags. The products are sold and services are
provided solely by the relevant vendors, under such terms and conditions as determined by
such vendors, and Citibank accepts no liability whatsoever in connection with such products
and services. The products and services have not been certified by Citibank and under no
circumstances shall the inclusion of any product or service in this promotion be construed as
an endorsement or recommendation of such product or service by Citibank.
Eligible Customer will be bound by the Terms and Conditions of the supplier of these
products/services. In case of any inquires or disputes related to the products/services, Eligible
Customer must contact the suppliers directly.
11. Citibank reserves the sole and exclusive right to refuse giving the Trolley bag to any Eligible
Customer considering he/she does not or refuses to provide Citibank with clear and complete
supporting documents or violates any part of these Terms and Conditions of the Program.
12. Citibank may contact the Eligible Customer via phone number/email registered with Citibank
for further information/clarification or additional documents.
13. In case of our reasonable discretion, Citibank reserves the sole and exclusive right to change
the Trolley bag to any other promotional items of similar value, but should not exceed the
value indicated in Article 4 of these Terms and Conditions in any case.
14. Unless otherwise provided in this Terms & Conditions, Citibank is not liable for any clear or
implied agreement or guarantee about quality and conformity of the Trolley bag. Citibank
holds no responsibility in case the Trolley bag is not redeemed successfully during Program
Period.
15. Citibank, its affiliates, Board of Directors, staff and representatives of Citibank and its
affiliates will be not liable for any loss or damage (including but not limited to indirect and
derivative loss) or any personal incidents incurred from the participation of this Program or
from the receipts or usage of the Trolley bag unless liabilities specified under applicable
laws.
16. By receiving or accepting the Trolley bag, Eligible Customer or receiver agrees to ensure and
hold Citibank, its affiliates, Board of Directors, staff and representatives of Citibank and its
affiliates harmless against claims, actions, sues, judges, damages, loss, cost which may incur
or any liability for Citibank, its affiliates, Board of Directors, staff and representatives of
Citibank and its affiliates in connection with the participation of this Program or receiving
and using the Trolley bag.
17. Citibank holds no responsibility in relation to any tax incurred from the Trolley bag. Any tax
or tax return for Tax Agency incurred from the receiving of the Trolley bag is the
responsibility of the Eligible Customer. Eligible Customer himself/herself is liable for
consulting with the experts about possibly incurred tax.
18. These Terms & Conditions have been written in both Vietnamese and English versions. The
Vietnamese version shall prevail in case of discrepancies and/or inconsistencies. In case of
dispute, Citibank’s decision is final.
By participating in the program, Customer by default accepts all Terms and Conditions of the
Program as listed above.