E
FR
E
Spring 2009, issue 18
Centre brings hospital
services closer to home
Major challenge as Accident
and Emergency moves
A&E IS MOVING.
Win a day
British2am
20atththe
MAY
Superbike Championships
Adult and Children’s A&E will be moving
to the new location at Derby City General
Hospital on 20th May 2009 at 2am.
Find out more by calling free on 01332 788 888
or visit www.derbyhospitals.nhs.uk for
location maps of the hospital.
Special day for
Teen Pride
Derby Hospitals NHS Foundation Trust Members’ Magazine
20%
discount
to all Trust
members with
card
Please mention Interactions when responding to the advertisements.
Getting out Contents
on the road
O
ver the next few months the Trust
will be out and about in the local
community letting people know about
the exciting times ahead.
I’m looking forward to these meetings
which have been arranged with Derby
City Council’s neighbourhood forums
and also the 50-plus forums in Belper
and Heanor. I’ll be joined by governors
and the directors including the chief
executive Julie Acred to outline plans for
the future.
We’re looking to recruit new members
but our main aim will be to spell out the
huge benefits of the new hospital. One
of the moves which will have the most
impact on people’s lives is the move of
the Accident and Emergency department
to the new hospital site – more about this
on Page 5.
We appreciate that using the new
hospital will mean extra travel for some
but we want to stress the positives – and
there are many. The department will be
much larger than the old one at the DRI,
it will give patients more privacy and it
will serve both adults and children.
We hope to hear what local people think
too – how we’re doing and what we
should be focusing on in the future. You
may have seen, in all the publicity about
Lord Darzi’s review of the NHS, that one
thing people stressed they wanted from
their health service was local facilities.
As you can read on Page 12, Derby
Hospitals is now offering outpatients and
x-ray appointments at the local health
centre in Long Eaton. This is a real boost
for the people of the area, particularly
the elderly and infirm who don’t have to
make the 20-mile round trip to the DCGH
– and don’t forget, you’ll see the same
consultants as you would if you were
attending the DCGH.
We’ll continue to act on what our
members tell us they want. As we come
up to our fifth anniversary in July of
becoming a Foundation Trust we’ll grow
even stronger in partnership with the
public.
Justine Fitzjohn
Assistant Trust Secretary
[email protected]
Tel: 01332 786896
COVER PICTURE: Helena Groom presents the
match ball to ref Keith Stroud before the Teen
Pride match on 7 March
in this issue...
04
Fascinating talks lined up for members
We want people like you to become a Trust Governor
05
Major challenge as Accident and Emergency moves
Learn more about delivering care
06
Our champs will help Trust save money
Hospitals safe says report
07
Making sure the elderly are well nourished
Good innings at Carsington
08
Valuable support service for new kidney patients
09
New project set to boost direct patient care
10
Thumbs up for members’ forums
11
Building a bridge between patient and authorities
12
Bringing hospital services closer to home
13
Competition: Bank Holiday Superbikes!
14
Forget the gym - get fit cleaning the house
Breakfast the building block to a better day
15
Families urged to have fun and get children fit
16
There’s never been a better time to join the Trust
17
DRI moves programme - a summary
If you would like to advertise in Interactions contact
Lance Publishing on 01536 526667
Check with your doctor if you are pregnant or taking medication
before following any of the advice given in this magazine.
Information provided by any external organisations and websites included in Interactions magazine
does not necessarily reflect the views of Derby Hospitals NHS Foundation Trust, nor does the
inclusion of these organisations constitute a recommendation.
3
Trust News
Fascinating talks lined up for
members in months ahead
S
ince the government relaxed opening hours of pubs and clubs Britain has seen an
epidemic of binge drinking.
Prices of alcohol in supermarkets are lower than they have ever been and there’s
evidence that children are starting to drink at a younger age. What will be the effect of
the nation’s health?
Some of the answers may be given in our next Medicine for Members presentation
on 23 April which is somewhat ominously entitled Liver Disease - an epidemic waiting
to happen. The talk will be given by Jan Freeman, consultant in gastroenterology. in
the Lecture Theatre,
Devonshire House, DRI.
See below for the full list of
dates and venues.
In May we take a
metaphorical peep down
the microscope when we
find out what happens
to specimens sent for
investigation to the
microbiology department at
DCGH. This presentation is
by Sarah Watkinson, team
leader in the microbiology
department.
Members can really get
to the heart of the matter
in June when we’ll not only have a talk but also health promotion stands showing
how to look after your heart. The speaker on Heart Disease will be Alasdair McCance,
consultant in cardio measurement.
Back by popular demand in June is a members’ tour of the new hospital. This was
extremely popular and over-subscribed last year so if you want to go, book early. The
meeting point is the Lecture Theatre foyer at DCGH. Cataracts, glaucoma and diabetes
will be among the topics discussed by Amar Alwitry, consultant ophthalmologist in his
talk injury entitled Common Eye Conditions.
If you haven’t been to a Medicine for Members evening before, rest assured you’ll find
a warm welcome if you decide to make your debut in the coming months. We have tea
or coffee and biscuits from 5.30pm in an informal session where you meet governors
and chat to other members. Talks start at 6.00pm.
To book your place e-mail [email protected] or call the
Membership Office on 01332 786896. Details on parking and directions to the venues
will be given on booking.
Coming up:
23 April: Liver disease, Lecture Theatre, Devonshire House, DRI
19 May: Microbiology, Lecture Theatre, Education Centre, DCGH
15 June: Heart disease, Lecture Theatre, Education Centre, DCGH
24 June: Hospital tour, starting point Lecture Theatre foyer, Education Centre, DCGH
22 July: Eye conditions, Lecture Theatre, Education Centre, DCGH
Fun and info on Liberation Day
If you’re over 50 and want to get more out of life then an event in May is right up your street.
It’s the tenth annual Liberation Day at Derby’s Assembly Rooms, an event showing the
results of partners working together to make a better Derby for older people.
Trust representatives, including assistant secretary Justine Fitzjohn, will be there so why
not go along and meet them? Trust volunteers will also be attending, hoping to sign up
people to be hospital volunteers.
Apart from plenty of information there’s fun too, with entertainment, bingo and free
snacks available.
Sponsored by Severn Trent Water, Liberation Day is on Thursday 7 May between
10am and 3pm. If you need help getting to and from the event contact Derby Community
Transport on 01332 380738.
4
We want people
like you to become
a Trust Governor
S
pring’s in the air at that means election
time for Derby Hospitals NHS Foundation
Trust.
This year we’re encouraging more people
to stand and to play a valuable part in
shaping healthcare in the Derby area.
All members have been sent the details of
the Council of Governors elections for 2009
either with their Interactions or by separate
letter. All our public constituencies have
vacancies this year. But what does being a Governor actually
entail? If the very idea seems a little daunting
don’t be put off because training and support
is given for the role.
You’ll attend the six Council of Governors
meetings in a year – a chance to make your
voice heard and your opinion count on issues
you feel strongly about.
You can choose how your involvement
develops. You can match your interests to
specific hospital groups – and there’s a wide
variety to choose from. You may be involved
in hospital inspection tours or student doctor
interviewing. You’ll be able to get an insight
into the patient experience and excellent
services the Trust provides.
You can be part of a hospital committee
that shapes policy and practice and you
won’t be an outsider. Governor Tim Hilton
wrote in the last issue about his experience:
“The professionals now expect me to make
contributions and I’m sure I’m seen as part
of the team – not just sitting on the edge as
an observer.”
You can read about the experience of
Eileen Pettitt, who’s retiring this year as a
Governor, on Page 10. Like so many others,
she genuinely feels she has been able to
make a difference.
Further information is on our website or
just call 01332 786896 for an informal chat
or to request an information pack. Election
to the Council is open to members only
but if you’re not a member you can join
straightaway and you’ll still have time to
stand.
But don’t delay – the closing date for
nominations to be received is Thursday
30 April. Come on, see if you can make a
difference.
Trust News
Major challenge as Accident
and Emergency moves
T
he Accident and Emergency
Department at Derbyshire
Royal Infirmary (DRI) is moving
to Derby City General Hospital on
Wednesday 20 May.
The department at the DRI will close at
2.00am on this date and patients needing
emergency treatment should go to the
Derby City General Hospital. The walk-in
centre will remain on the DRI site.
The huge logistical challenge of moving
such a vital department while maintaining
first-class care is being met by having two
night shifts on the 19th/20th. From 2.00am
ambulances will start taking patients to
the City Hospital and the department at
the DRI will wind down before closing
between 7.00am and 8.00am.
Much of the hardware in the City unit,
such as resuscitation equipment, is new
and will be in place but other items will
have to be transferred.
Nick Howarth, associate specialist in
A&E, said staff had planned the move with
meticulous care. “We have gone through
various scenarios and hope we have preempted any problems,” he said. “Staff
have been up to see the new department
and familiarise themselves with it and
before the move we will do a walk-though
rehearsal of a major incident. Everyone
just wants to get in there now and enjoy
the new environment.”
The move will bring the Children’s A&E,
currently located at the City Hospital,
and the Adults’ A&E, currently at the DRI,
Learn more about
delivering care
A&E IS MOVING.
under one roof for the first time. The new
department will be located near entrance
9 at the Derby City General Hospital.
All emergency services will transfer
from the DRI to the City Hospital between
April and June – for example, acute stroke
services and the intensive care unit.
Patients are being advised to doublecheck where their appointment is before
coming along. They can do this by ringing
the phone number on their appointment
letters or they can call the patient
information line on 01332 788888.
A high profile public awareness
campaign over the coming months
will ensure the message is spread far
and wide. There will be messages on
billboards, buses and phone boxes
around the county and leaflets will be
posted to households around Derbyshire.
In addition, there will be banners up
around the DRI site to let patients know
that A&E is moving.
For the latest map of the Derby City
General Hospital site or for further details
about the new hospital visit
www.derbyhospitals.nhs.uk
What do you think about the way health
and social care services are delivered?
If you’d like to voice your opinion, or
just learn more, why not come along
to an informal talk at the City Hospital
on 5 May organised by Derby Local
Involvement Network (LINk).
Trust governors will be attending and
you can chat over tea and biscuits.
The presentation starts at 2pm in
Teaching Room 3 at the Education
Centre on the City hospital site. To book
your place call 01332 786896 and we’ll
let you have directions and parking
details.
If you can’t attend but would like to
know about LINk call 01332 346266 or
look at their website:
www.derbylink.org.uk
20 MAY 2am
th
Adult and Children’s A&E will be moving
to the new location at Derby City General
Hospital on 20th May 2009 at 2am.
Find out more by calling free on 01332 788 888
or visit www.derbyhospitals.nhs.uk
for
Your story
location maps of the hospital.In July, Derby
For further information about the
new hospital or the programme
of moves contact our dedicated
patient information line 01332
788888 which is open Monday to
Friday 9.00am-5.00pm. There is an
answerphone facility for any calls
outside these hours.
Hospitals NHS
Foundation
Trust will
celebrate its
fifth birthday.
We’d like
to hear from
people who have
been involved
with the Trust since it
was launched – what has
being a member meant to you and how
successful do you feel we have been?
Contact us with your stories at the
Membership Office on 01332 786896.
5
NEWS ROUND-UP
Our champs will help Trust save money
D
erby Hospitals NHS Foundation Trust
has become the first in the region to
introduce Environmental Champions.
Over 60 staff across various wards and
departments volunteered to encourage
others to recycle and use the correct
methods of waste disposal, which will
save the Trust money and lower its carbon
footprint.
Head of facilities management, Paul
Brooks, said, “We began recycling two
years ago but are now aiming to get more
staff on board to broaden the message
and encourage others to do the same.
“The first Environmental Champions
meeting was a big success with a large
number of staff commenting they had
already been recycling and using the best
waste disposal methods for some time. If
more staff encourage others to do the same, we can reduce energy waste, which saves money. There will be further sessions running
in July and December and we hope to encourage more staff to become Environmental Champions and help the Trust reduce its
carbon footprint even further.
First volunteer
awards made
The winners of the first ever Volunteer of
the Year Award were Pat Oliver, volunteer
at the Derbyshire Royal Infirmary and Ken
Guy from Derby City General Hospital.
The pair were presented with certificates
and Crown Derby gifts by Derby Mayor,
Barbara Jackson, at a special lunch. Ken
has been volunteering for two years and
provides a meet and greet service while
Pat joined the team 11 years ago.
Volunteer co-ordinator, Trudi Jones
said, “We are proud of all our volunteers.
They are a real asset to our hospitals”.
Kerry aims to improve patient care
A senior matron has been given a unique role to
improve the care of patients and address their
concerns.
Former cancer nurse Kerry Pape will be the first
patient liaison matron, responsible for the Patient
Advice and Liaison Service which deals with issues
raised by patients, their relatives or carers. She will
also be involved in the Patient and Public Partnership
Unit which handles feedback from local people.
“I like shaping things and seeing where we are
now, what can we do differently and how can we
make it better. We can always improve,” said Kerry.
Derby Hospitals is one of the first Trusts to appoint
a senior matron to this role and others will be
watching her progress with interest.
PALS contact details can be found on the back
page.
Hospitals safe says report
Derby Hospitals have high standards of patient safety, according to a national
assessment.
The national NHS litigation authority checked standards across numerous
aspects of governance, clinical care, workforce competency, environment and
learning from experience. The Trust achieved Level 2 compliance against the
NHS Litigation Authority standards for Acute Trusts.
Director of nursing, Em Wilkinson-Brice said, “This provides reassurance to
patients that the Trust has the necessary policies and practice in place to keep
them safe, and ensure they receive the best possible care.”
The Trust’s method of presenting evidence was described by the assessors as
‘organised and systematic’ and the hard work of the team had been reflected in
the scores – the Trust passed 48 of the 50 standards.
New director
6
Alison Fowlie has been appointed medical director to succeed Dr Kathy McLean.
Alison has worked for the Trust for 19 years and has served as clinical director of
women and children’s services.
Dr McLean has joined NHS East Midlands as medical director.
NEWS ROUND-UP
Making sure the elderly
are well nourished
A
new role focusing on the care of the elderly is being piloted at
Derby Hospitals over the next six months.
Ward nutrition assistants will be good at communicating and showing
empathy and will possess a good dash of common sense. They’ll be
available to assist patients every morning and evening and every meal
time.
The position, which complements the nursing team, ensures patients
who need help and encouragement with eating and drinking are
identified.
Senior matron, Marie Mignott, is the project lead. “I identified the
need for the role as a result of listening to patients, relatives and
carers,” she said. “National statistics show that four out of ten patients
admitted to hospital are malnourished. Patients over the age of 80 have
a five times higher prevalence of malnutrition than those under 80.
Good nutrition can lead to a better outcomes for patients and a shorter
stay in a hospital environment.”
The five assistants have been provided with the training and
skills to assess signs of malnutrition. They have also learned how to
monitor weight, alert the nursing team and dieticians, initiate nutrition
supplements and formulate food plans.
When a patient is admitted the assistants introduce themselves,
listen to the patient’s likes dislikes and ensure they have the appropriate
equipment to help with eating. They also ensure snacks and drinks are
available in between meals and monitor food and fluid intake.
John Rivers is new Trust chairman
Former Rolls-Royce director John
Rivers began his four-year term of office
as chairman of Derby Hospitals NHS
Foundation Trust at the beginning of April.
Mr Rivers, who succeeds Brenda
Remington in the post, retired from
Rolls-Royce in 2007 as director of human
resources. He had previously worked at
GEC in a number of senior management
positions. Married with three children,
he is chairman of the Prince’s Trust in
Derbyshire and vice president of the
Industrial Trust.
“I am delighted to have been given
the privilege of working on behalf of local
people in Derby as we continue to improve
and develop our local hospital services.,”
said Mr Rivers. “Brenda will be a hard act
to follow, but she has left behind a strong
legacy for us to build upon - a state-of-
the-art new hospital for the people of
Derbyshire, a stable financial position,
improved services for patients, faster
treatment times and a better overall patient
experience.
“In the year that we celebrate the
opening of Derby’s brand new hospital,
it is fitting that we build on our past
achievements and continue to drive the
Trust forward, putting the needs of our
patients first and supporting our staff to
deliver quality care.” Chief executive Julie Acred said, “This
is an important time for the Trust as we get
ready to open our new hospital. I’m looking
forward to working with John to further
improve patient care and develop our
services now and in the future.”
Look out for an interview with John in the
next issue.
Good innings at Carsington
Derbyshire County Cricket Club got in some
early fitness training when they took part in
the first Carsington Water Walk last month.
Players and management were supporting
the Breast Care Services and the Coronary
Care Unit as chairman Don Amott and
his wife Mary have recently been treated
for a heart condition and breast cancer
respectively.
“It’s terrific that our first team squad are
coming out in force of this event to support
such good causes,” said Don.
Head of Cricket John Morris added,
“Getting all the lads together for a charity
event is a good team-building exercise and if
we can support a worthy charity by doing so
that is even better.”
Donations from sponsors were still coming
in as we went to press but it is hoped the
walk will raise £10,000.
A golf tournament in aid of Derby
Hospitals Charity is being held on Thursday
14 May at Mickleover Golf Club. Tickets cost
£200 for a team of four and this includes
a two-course meal. If you’d like to book,
contact Kerry Wood on 01332 786445 or at
[email protected]
Helena’s treat
before kick-off
There was a special thrill for 18 year-old
Ecclesbourne school student Helena Groom
before Derby County’s game against Bristol
City in March.
The match at Pride Park had been
designated as the showpiece event in the
Rams’ year-long support for the Trust’s Teen
Pride appeal.
Helena, a club season ticket holder, thought
up the name of the charity appeal and was
delighted to be asked to present the match ball
to referee Keith Stroud before the kick-off (see
our cover picture). She must have brought the
team luck – they went on to win 2-1.
Six years ago Helena was diagnosed
with diabetes and has had regular visits to
Derbyshire Children’s Hospital, Derby County’s
dedicated charity of the year. Teen Pride aims
to provide an outpatient waiting area for teenage
patients equipped with TV and video games
and also a ‘chill-out room’ for youngsters with
music, gaming and internet facilities.
The appeal has raised almost £15,000
already - well on the way to the £40,000
target. To learn more visit:
www.justgiving.com/teenpride
Rams goalkeeper Stephen Bywater has been
appointed Teen Pride ambassador.
“It’s a very good local cause,” he said.
7
Valuable support service for
new kidney patients
Harry Buchanan from National Grid presents a £1,000
donation to Kim Oliver. Paul Pegg is second right
Balloons carry
the message
Chief executive Julie Acred released
red and white balloons into the sky on
12 March to raise awareness of kidney
disease.
On World Kidney Day staff from
Derby’s renal unit were monitoring
the blood pressure of patients, staff
and visitors as they passed through
the DCGH entrance. High blood
pressure is a frequent complication
of kidney disease and treating high
blood pressure is the most important
medical treatment available to protect
the kidneys.
Consultant Dr Richard Fluck said,
“Chronic kidney disease is common,
harmful but also treatable. World
Kidney Day raises awareness
about the consequences of kidney
impairment while reminding people
simple measures can improve health.
These include a healthy lifestyle with
regular exercise, a good diet and
not smoking. So know your kidney
function and keep the pressure off
your kidneys.”
8
P
eople diagnosed with kidney disease are
often embarking on a very long journey
of treatment.
For some it will mean regular sessions
of dialysis – the purification of blood by
a machine instead of the patient’s own
kidneys. Whether this is peritoneal dialysis at
home or haemodialysis in hospital it is quite
a daunting prospect.
Derby Hospitals’ award-winning renal unit
handles up to 300 patients at any one
time. Its medical specialists and support
staff have been praised for the quality of
their care. Preparation and counselling is
regarded as a priority, not as an optional
extra.
But in addition to the medical professionals
there is a dedicated group offering new
patients an extra helping hand - the Derby
and District Kidney Patients Association.
information from someone who is ‘living it’
rather than treating it,” he said.
“We know the medical staff do a fine
job but patients and families see things
from a somewhat different perspective.
We think that patients need to have as
much information as possible about the
specialised treatment. If you want to know
how it feels, for example, who better to ask
than someone who has experienced it or is
currently going through it?”
Treasurer Paul Pegg added, “Our support
comes after the initial diagnosis, just talking
to a patient who is on dialysis can be so
helpful. It’s different psychologically, sitting
in the waiting room can be quite frightening.
But if you have a one-to-one relationship,
the person can pick up the phone and talk to
someone who’s been through it all.”
Chairman Kim Oliver knows all about the
treatment journey: after a long period on
dialysis he had his second kidney transplant
last year, the first having lasted 12 years
against an expectancy of ten.
Aside from patient support, the association,
a registered charity, holds fundraising events
to help the unit. Supporters have been
able to supply all the patients with bags
containing information leaflets and a folder
for their medical records, provided fans for
every bay and bought Christmas decorations
which helped ward 407 win Best Dressed
Ward. The association also fought hard for
car parking concessions and obtained them.
“My main reason in trying to get the
association off the ground was that, for
a patient, it is extremely important to get
To contact Derby and District Kidney
Patients Association: Kim Oliver
01332 730797
With some 100 members, the group aims
to support patients and their families and to
work to enhance prospects for both.
New project set
to boost direct
patient care
The running of hospital wards has changed
significantly since the birth of the NHS 60 years ago.
Different shift patterns, rising patient expectations and
day-to-day pressures sometimes mean ward teams
are too busy to stand back and take a look at how the
ward is operating. But this is set to change..
A
n innovative programme is being
rolled out across Derby Hospitals
after successful trials.
In January, Dame Catherine Elcoat,
Executive Director of Patient Care at NHS
East Midlands, visited Derby Hospitals
to see the improvements. “I was very
Called The Productive Ward: Releasing
impressed with the Productive Ward
Time to Care the programme aims to
initiatives,” she said. “It was a fantastic
increase quality of care, improve patient
opportunity to see and hear about the
and staff satisfaction and enhance
work that is going on to build a more
efficiency. It is also intended to reduce
effective approach to improving the
patients’ length of stay, infection rates,
delivery of clinical services and to release
complaints and staff sickness levels.
nursing time to have
more contact with
The Productive Ward
‘We’ve already seen some
patients and enhance
sets out the way the
impressive results’
the quality of their care.
delivery of care is
The staff enthusiasm and commitment to
organised, cutting out waste, creating an
making this a part of everyday practice is
environment which is clean, tidy and free
to be commended.”
of clutter – making it a more enjoyable
place to work. The ultimate aim is to
The Productive Ward has been developed
release more time for nurses to spend on
by the NHS Institute. Visit www.institute.
direct patient care.
nhs.uk for further information.
Ward 402, a respiratory ward, joined the
programme in January 2008 as one of
three pilot wards. Matron Linda Emmans
has praised the impact of the programme:
“It has helped us to offer patients a
more organised and efficient service by
looking at simple things. It has changed
our culture as a team – we’re much more
aware. Ideas for change come from all
levels of staff and our communication is
much better.
“Our length of stay continues to reduce,
we have very few readmissions and
patient satisfaction questionnaires have
been generally positive. The programme is
now very much embedded in our everyday
practice.”
The Productive Ward programme is being
rolled out across the Trust over the next
two years; every 13 weeks, six new wards
will start the initiative.
Stephanie McCarthy, Productive Ward
project lead, said, “We have already seen
some impressive results in a short space
of time on our pilot wards, increasing the
time staff spend on direct patient care
and helping the wards function more
efficiently.”
Case study:
Big increase in care time
Just a month after ward 7 started the
Productive Ward programme in late
2007 the amount of time nurses spent
on direct patient care increased from
46 per cent to 88 per cent.
Ward matron Pat Fox explained:
“We made a number of very simple
changes to our daily working practices
which freed up time for us to spend
on patient care. For instance, we
designed a handover report that was
computerised, which meant we spent
less time writing notes and these
reports could be accessed by all staff.
We introduced a patient status board
in a private room on the ward so that all
staff could see at a glance admission
dates and progress of patients. Once
the programme is rolled out we’ll help
with a buddy system so that we can
offer help and advice and share best
practice.”
OUR NURSES
Thank you for our nurses
Who watch and tend us all,
They’re constantly in great demand
At patients’ beck and call.
They must get really tired at times,
But do we understand?
We lie there on our sick beds
And are treated on demand.
I could not do the job you do,
The chores, plus medication,
You work so hard and patiently
With care and dedication.
Anne Smith, former patient
Top: Director of Nursing Em Wilkinson-Brice (left)
listens as Dame Catherine Elcoat is briefed by ward
sister Linda Emmans
Left: Dame Catherine Elcoat and Linda Emmans.
9
Trust people
Thumbs up for members’ forums
W
e have welcomed hundreds of
Trust members to our regular
Medicine for Members evenings at
which doctors and specialists give
a talk and an insight into healthcare.
The events are also a valuable source
of feedback. But don’t take our
word. Here are the views of Liz and
Derek Martin and a couple of other
comments as well too.
As members of the NHS Trust we have
been attending Medicine for Members
lectures for some time. We find the talks
the most rewarding and interesting part of
membership.
We were asked if there was a particular
lecture we found interesting. That is a
difficult question to answer as all the
ones we have attended have been so
well produced and informative. The
presence of members who have been, or
are, patients suffering from the various
complaints adds a dimension of first
hand experience to the lectures. This has
been particularly interesting in relation
to Infection Control and MRSA; Pain
and Hypnosis; Diabetes and Parkinson’s
Disease.
“We have been to one of these lectures
before at Ashbourne by your
colon man and consider them to be
extraordinarily good, a brilliant
form of health education. Keep this
approach going.”
Public Member Chris Stait.
The historical side of medicine was
especially interesting, particularly
regarding the discovery of insulin for the
treatment of diabetes. The lecture on pain
and hypnosis was fascinating, starting
with medical treatment in Egypt BC and
the start of mesmerism, the forerunner of
hypnosis, in the middle ages.
It has also been interesting to see how
Accident and Emergency functions with
the constant movement of medical staff.
Some 40 of us were privileged last year to
take a guided tour of the new City Hospital
development. We travelled not through the
wards but ‘below stairs’ to learn how the
hospital is maintained - especially if power
fails - and saw the fascinating capsule
system taking blood and tissue samples
and medication around the hospital, the
largest such system in Europe.
We also toured Pathology and completed
our tour with a visit to the helipad to see
the amazing panoramic view over Derby
City and the surrounding area.
“I’d like to tell you what an excellent
evening I thought it was last night. I’m
so glad I stayed over to attend it. Even
though I’ve been a coeliac for several
years I did gain some new information
from it. It was well presented.”
Staff Member Sandra Downing.
There is much more to come, so please
join us. We can recommend Medicine for
Members to you - it is impossible to be
bored even at an Annual General Meeting
where there is always something amazing
as an extra.
Liz and Derek Martin
How should I treat my cold?
The best way to treat most colds, which
can last two weeks, is to drink plenty
of fluids and to rest. There are many
over-the-counter remedies to ease the
symptoms - paracetamol, for example.
It’s very common for children to get
coughs and colds, especially when
they go to school and mix with other
children. If the symptoms persist and
you’re concerned, see your doctor but
you shouldn’t expect to be prescribed
antibiotics.
The reason for this is that all colds and
most coughs and sore throats are caused
by viruses. Antibiotics do not work
against infections caused by viruses; they
work against bacteria.
10
“Antibiotics are important medicines
but here’s the rub - bacteria can adapt
and find ways to survive the effects of
an antibiotic,” says the Trust’s health
promotions co-ordinator Vanessa
Edwards. “They become resistant so that
the antibiotic no longer works. The more
often we use an antibiotic, the more likely
it is that bacteria will become resistant to
it. Some bacteria that cause infections in
hospitals, such as MRSA, are resistant to
several antibiotics.”
By using antibiotics less often we
can slow down the development of
resistance. We should use antibiotics only
when it’s appropriate. to do so and when
they are prescribed, the complete course
‘It’s a nasty cold but antibiotics won’t help, I’m afraid.’
should be taken so the bacteria are killed
completely. If the course isn’t completed,
some bacteria may be left to develop
resistance.
Trust people
Building
a bridge
between
patient
and
authorities
Eileen supplies a bottle of squash to Barbara Cooper, visiting a patient on ward 401
Eileen Pettitt became a volunteer four years ago shortly after retiring. Later she
extended her involvement with the Trust by becoming a governor, representing Derby
City. Now, as her spell in office nears completion, Eileen reflects on what’s been
achieved over the past three years.
As a volunteer...
and also a member of my local GP practice patients group
I heard both positive and negative comments about Derby
hospitals. I became a governor because I felt I could pass on the
feedback to the hospital authorities and help to address some of
the points that were raised.
It seemed obvious that people were very pleased with their
nursing care but there were welfare issues that the governors
could help resolve. An example of one of the first matters we
looked at was the high number of visitors some patients were
receiving. Other patients, who were perhaps feeling very poorly,
didn’t appreciate the disruption of large groups around beds and
numbers have now been limited.
I joined the Healthcare Standards Working Group because I felt
that with my career background in management and training I
could make a difference. I’m used to assessing standards and
looking at compliance and we’ve made progress on getting more
information on the hospitals’ complaints procedure, for example.
We’ve done ward walkabouts...
talking to patients and learning of their experience. We found
they were well treated, that their privacy and dignity were
respected but there were some negatives. In one case a young
woman was upset because her young children hadn’t been
allowed to visit and when we took it up with the sister she moved
the mother into a side ward where visiting was possible.
It was only a little thing but as all the small moves add up,
together they make a difference to patient experience. I feel the
hospital directorates do listen with concern to what governors
say and take our points seriously.
As we look ahead...
to the new hospital’s opening I think the public are going to find
excellent new wards, good privacy standards and helpful staff. I
think the sheer size of the place is going to make getting around
difficult and I’d like to see visiting relatives given a leaflet telling
them the best access points for them to use.
The Trust must keep on top of the transport policy because a lot
of people are going to find Mickleover a long way to travel. I’d
also like to see more emphasis on informing patients about car
parking concessions - one dialysis patient I know hadn’t realised
he was entitled to special rates.
After some consideration...
I’ve decided not to stand again as a governor, but I’ll continue
as a volunteer with my husband, Ian, doing an afternoon a week
at the League of Friends tea bar or manning a ward trolley. I was
welcomed with open arms when I first volunteered and it’s been
a rewarding experience helping patients and visitors.
As a governor, I’ve found the role very interesting and
enlightening and would recommend others to become involved in
trying to improve the hospital experience.
11
Long Eaton Health Centre
Centre brings hospital
services closer to home
I
f you live in Long Eaton you can now
choose whether to visit the hospital or
the local health centre for your outpatient
appointments.
With the opening of the purpose-built
Long Eaton Health Centre, situated
opposite Asda, patients can save
themselves the hassle and time of a
journey into Derby. And they’ll get to see
the same consultants as they would at a
hospital appointment.
“Healthcare doesn’t always
have to mean hospital care”
As Interactions went to press, x-ray
machines were being installed and when
they are up and running they will provide
another service locally that previously
meant a 20-mile round trip.
“It’s all about more local accessibility,”
said Angela Potter, the Trust’s deputy
director of service development. “The
important thing here is that we have
two NHS Trusts committed to working
in partnership to provide care closer to
home for our patients. Healthcare doesn’t
always have to mean hospital care patients can now choose to have many
of their follow-up appointments at health
centres such as this one which is more
convenient for many patients and their
families as there is less distance to travel
for their treatment and check-ups.”
The Long Eaton health centre is jointly run
by Derby Hospitals NHS Foundation Trust
and Derbyshire County Primary Care Trust
who are working together to transform
health services for local people.
Tracy Allen, director of Derbyshire
Community Health Services at the county
Trust added, “We would like to thank
the participating organisations who have
had an input into setting up these new
services, including a group made up of
local GPs and the Public Involvement in
Erewash group.”
Heart patients
and people with
breathing problems
are among those
chiefly set to
benefit from
the new service
which is closer
to their homes.
But orthopaedic
patients will also
find the service
a boon.
Outpatient clinics available at
Long Eaton Health Centre are:
Clinic
Cardiology: disorders of the heart and
blood vessels.
Elderly medicine: health care of
the elderly
Gastroenterology: the digestive system
Nephrology: the kidneys
Opthalmology: the eyes
Respiratory medicine: the lungs and
respiratory tract
Trauma and Orthopaedics: the bones
and joints
These services were introduced following
feedback from local patients. New clinics
being considered are gynaecology,
rheumatology and dermatology.
How do I access these clinics?
All clinics are available by speaking to your GP. You can now choose whether to visit the hospital or the health centre for your
outpatient appointments. Your GP can also make you an appointment at the x-ray facility in Long Eaton.
For more information, please contact: Angela Potter on 01332 787104
12
competition
Two first prizes for
Bank Holiday Superbikes!
T
he thrills, speed and
excitement don’t
come any better than
in the frantic chase for glory
in the British Superbike
Championship and our
local Grand Prix circuit at
Donington Park is staging
the third round on Spring Bank Holiday Monday 25 May.
We’ve teamed up with the circuit to offer two families the
chance to enjoy this great sporting day out – there are two
pairs of adult trackside tickets up for grabs and, as children
aged 15 years and under can enter free of charge, it means a
double bonus for readers.
Superbikes are big, powerful machines, the racing versions of
their road-going cousins such as Honda Fireblades, Yamaha
R1s and Suzuki GSXR-1000s. Aboard them are some of
this country’s top riders mixing it with international stars,
including MotoGP exile Sylvain Guintoli and Aussie Glen
Richards. Derby’s own Jon Kirkham is determined to make
local knowledge count.
Around the two Superbike races there’s a full supporting
programme and action on track throughout the day – plus
trade malls and entertainment for the kids. To enter, just circle
the correct answers and send your form back to us.
Closing date is 18 May.
Which word is most commonly used for a dried grape?
A Sultana B Raisin C Currant
What’s the name of the new initiative to encourage
children to take more exercise?
A On your bike B Get Fitter not Fatter C Change4Life
Which Derby rider is aiming to win Donington’s Superbike event?
A Glen Richards B John Smith C Jon Kirkham
Which dignitary was impressed by the Productive Ward?
A Dame Catherine Elcoat B Cllr Barbara Jackson
C The Duchess of Devonshire
(Circle correct answers)
In Interactions I would like to see a feature on:
..............................................................................................................................................................................
Name.............................................................................................................................................................
Address......................................................................................................................................................
..............................................................................................................................................................................
..............................................................................................................................................................................
...............................................................
Phone. ..................................................................................
We had the best-ever entry for the Interactions competition in our last issue which was to win first-class rail tickets to London
The winner was Yasmin Merchant of Littleover.
Volunteer scheme under way
There was a good response to our appeal for Health Champions in the last issue.
The Trusts’ health promotion co-ordinator Vanessa Edwards started training the
initial 18 volunteers last month and has a couple on the waiting list already for the
next programme.
“I was very pleased with the level of interest,” said Vanessa. “It came from a
good age range and different geographical locations.”
If you’re interested in the scheme look out for more details in our Autumn issue.
Helping out in Pakistan
Surplus theatre drapes and gowns from Derby hospitals
have been sent to a hospital in Muzzafrabad in Pakistan
which was severely damaged by earthquakes a few
years ago.
Consultant anaesthetist Ranjit Verma of DCGH
is president of Derby Rotary Club South which has
been shipping supplies to Pakistan to help the local
population. “When I heard the Trust was looking to
dispose of the current linen drapes to a worthy cause I
was keen to get involved,” she said.
13
HEALTHY LIFESTYLE
Forget the gym - get fit
cleaning the house
N
ow that the clocks have sprung
forward and we can look forward
to more daylight and better weather
many people will be thinking about
getting fit.
During the winter we’ve endured it’s
been all too easy to stay in, keep warm
and become a couch potato. But now it’s
time to do something about those extra
inches around the waist by getting active
and losing a pound or two.
Trouble is, the gym isn’t everyone’s
cup of tea. Home treadmills and exercise
bikes are fine apart from the fact they cost
a bit and take up space. But you don’t
have to join a health club or splash out on
equipment.
Brisk walking, jogging, cycling and
working out to a DVD are all free and are
excellent calorie burners. A kickabout
in the park with the children or a game
of tennis are equally good ideas when it
comes to losing weight.
But what if you’re a busy mum with little
time for exercise windows in your day,
or a pensioner who has difficulty moving
around? One answer could be keeping
a ‘housework workout log’, noting down
how much time you spend on routine
chores and working out how many
calories you’ve burned.
Below we have a few indicators which
may help you get fit in the privacy of your
own home and a few hints about the best
ways of achieving it quickly. One recent
survey of 3,000 people found that, on
average, walking two miles at a fairly brisk
pace burns 200 calories. If you do that
every day for a week you’ll soon see the
benefits.
Remember – experts say healthy weight
loss equals no more than a pound a week.
So don’t go mad, just ease yourself into it.
This year’s Spring cleaning could spruce
up more than the house – it could be the
start of a new you!
Calories burned in a 30-minute session
with average effort:
Vacuuming
100
Bed-making
70
Cooking
40
Mopping floors
110
Cleaning gutters
150
Raking the garden
110
Mowing the lawn
170
Quickest way in minutes to burn 200
calories:
Cycling / exercise bike
10
Skipping
18
Workout DVD
23
Weights
24
Walking at 3mph
60
Remember, small changes to your
lifestyle can make a big difference.
14
Breakfast the
building block
to a better day
by Carolyn Miller, Derby City General Hospital
dietetic assistant
We wouldn’t expect our cars to run
without fuel, so why should we expect our
bodies to function without food?
We often hear how breakfast is the
most important meal of the day. Here are
some reasons why.
Research shows that people who eat
breakfast are less likely to be hungry
during the rest of the day and therefore
less likely to overeat from reaching for
unhealthy snacks. Breakfast improves our
mood and enables us to face the day with
increased energy levels - after all we have
fasted for several hours.
Those who regularly have breakfast are
less likely to have blood sugar problems
and high cholesterol. Breakfast helps
increase concentration levels, prevents
and helps maintain a healthy body weight.
Cereals provide us with energy,
vitamins, iron, fibre and they’re low in
fat but try to avoid the sugar coated
breakfast cereals. Milk and dairy products
are a good source of calcium and other
minerals.
Eating fruit, such as chopped banana
or dried fruit like sultanas or apricots
added to cereals, will help reach your 5
a day recommended portions of fruit and
vegetables. Or why not prepare a fruit
smoothie the night before by blending
fruit with low fat yoghurt or milk? It could
replace that cup of coffee you rely on to
get you through the day!
To provide variety, try kippers, grilled
bacon, poached or scrambled eggs –
they’re all good sources of protein.
So next time you rush out that door,
think again! Start your day with breakfast
and benefit from a healthier life style.
HEALTHY LIFESTYLE
A
major new initiative to encourage parents
to provide healthier lifestyles for their
children has been launched – and it’s easy for
Trust members to take part.
It’s estimated that 90 per cent of today’s
children could be overweight or obese by the
year 2050 and the need for radical action to avert
this has prompted the launch of Change4Life.
Change4Life is a public health campaign
initiated and supported by the Department of
Health and hosted by NHS Choices. Its key aim
is to get children eating well, moving more and
living longer. It is being promoted through TV,
radio, shops, schools and over the internet.
Derby Hospitals Trust health promotion coordinator Vanessa Edwards is fully behind the
programme. “We all need to address the rise in
obesity for the sake of the future health of our
children. All the information the public needs to
get involved will be on the Change4Life website
or they can call the helpline: 0300 123 4567.”
Families who join up to Change4Life receive
games, tools, tips and a welcome pack. Simply
by entering their postcode on the website,
people can discover what’s happening in their
area. Entering DE1 brings up around 100 local
places taking
part but you
may have to
contact the
club or sports
centre to find
details of
activities.
“I would encourage Trust members to become
involved in Change4Life,” said Vanessa. “These
days modern life can mean that we’re a lot less
active. With so many opportunities to watch
TV or play computer games, and with so much
convenience and fast food available, we don’t
move about as much, or eat as well as we used
to. This means that nine out of ten children today
could grow up with dangerous amounts of fat
in their bodies. This can cause life-threatening
diseases like cancer, type 2 diabetes and heart
disease - so it’s really important that we all do
something about it.”
One of the simplest message coming out
of the campaignChange4Life is encapsulated
in their slogan 8 easy ways to Change4Life
which includes tips on 5-a-day, cutting back
fat and taking exercise.
www.nhs.uk/change4life
Hundreds of staff
plan to be inspiring
D
erby Hospitals staff are flocking to join a long-range
fitness challenge.
The Trust has signed up with Derby City Partnership to
make individual pledges towards improving personal health.
With the nation’s eyes focused on the year 2012, the Be
Inspiring programme urges people to make a real difference.
Weight Watchers at work is attended by over 100 staff and
they have already lost over 40 stone! There’s a long waiting list
for future classes.
Other staff are getting fit through running or swimming and
raising money for charity at the same time. Chief executive
Julie Acred has pledged to swim 2012 kilometres over the
next three years and project manager Katie Gibson plans to
run 2012 miles.
Campaign lead David Ainsworth said, “The response has
been very impressive. People are doing all this in their own
time and
have fully
embraced
the spirit
of the
challenge.
Every
day we’re
meeting
some very inspiring people.”
Some people are ‘being inspiring’ by giving up smoking,
walking, fundraising or working on a community project.
Next year the emphasis of the campaign may switch
from health to one of the other three focus areas – charity,
supporting youngsters and providing local employment.
15
There’s never been
a better time to
join the Trust...
Nature’s health store
No 8
The Grape
With Derby’s new hospital opening this year
these are exciting times for the local health
service.
Derby Hospitals NHS Foundation Trust has nearly 10,000
public members, people who are interested in healthcare
and want to be kept informed of developments.
But we’d like to welcome more. If you’re reading this and
thinking of joining then consider the benefits
•you can be involved in local decision-making
•you’ll be invited on tours and presentations
•you’ll have a free copy of Interactions delivered
•you can save money through the members’ discount scheme
and, if you want to become more involved, you can
stand for election to the Council of Governors. To join, fill
in the form below or go to the membership section of our
website where you can join online
www.derbyhospitals.nhs.uk
If you’re already a member help us swell the ranks by
inviting a friend or relative to join. The stronger the
Trust, the more effective we’ll be in delivering the best
healthcare to the people of Derby.
Please complete in BLOCK CAPITALS in black ink
Title ________First name _________________________________
Surname _______________________________________________
Address ________________________________________________
_________________________________________________________
_____________________________ Postcode __________________
Date of Birth _____________ Phone No. ____________________
Email address __________________________________________
Ethnicity (circle option below)
White British, White Irish, Other White, Black Caribbean, Black African,
Black Other, Asian Indian, Asian/Pakistani, Asian, Bangladesh, Other
Asian, Chinese, Other Ethnic Group, Mixed White and Black African,
Mixed White and Black Caribbean, Mixed White and Asian, Other
Mixed background.
I apply to join the Derby Hospitals NHS Foundation Trust
and agree to be bound by its rules.
Signature ______________________________________________
Data will be stored and processed in accordance with the Data
Protection Act. Post to:
Freepost RSAC-BHJY-XCSK
Derby Hospitals NHS Foundation Trust
Membership Office, Trust Headquarters - Level 5
Derby City General Hospital
Uttoxeter Road
Derby DE22 3NE
16
(No stamp required)
History: Grapes are thought to be one of the first fruits cultivated
by man and there’s evidence of them being grown in Neolithic
times, with formal planting 3000 years BC. A grape is the fruit
that grows on the perennial, woody vines of the genus Vitis and
most come from the European grapevines Vitis vinifera. They can
be red, black, green, blue, yellow and pink. Roughly 70 per cent
of world grape production is used for wine, 27 per cent as fresh
fruit, and two per cent as dried fruit. Italy is the biggest producer
with 8.5 million tonnes a year; France, Spain, China and the USA
all produce between 6-7million tonnes. Seedless varieties now
form the highest proportion of all types grown.
Health value: a 100gm portion, that’s about 20 medium sized
grapes, has 70 calories and a very good source of vitamin C
and vitamin K. As with many fruits, much of the benefits such
as minerals and vitamin B are just under the skin so grapes are
better eaten rather than consumed as juice. They contain no
cholesterol and hardly any fat. Grapes are regarded as a valuable
healing fruit. They are rich in glucose, which is pure energy to
the body and strengthens the heart. Grapes contain tartaric acid
which stimulates the intestines. They also have a positive effect
on kidney problems, anaemia and rheumatism.
Special quality: grapes have long been thought to help in
alleviating high blood pressure. A new study* highlights the
potential of grapes in reducing cardiovascular risk. The effect is
thought to be due to the high level of phytochemicals - naturally
occurring antioxidants - in grapes.
How do we like them? As over 70 per cent of all grapes
produced go into wine, the short answer is in liquid form! But
grapes can be eaten raw, dried as raisins or used for making jam,
juice, vinegar and grape seed oil.
Didn’t know that: most countries refer to a dried grape as a
raisin. In French a grape is a raisin and a grappe is a bunch: so
une grappe de raisins is a bunch of grapes. The English alone
refer to raisins, currants (small raisins) and sultanas (Turkish
raisins). Confusing, isn’t it? Because of us, the EU now has to
refer to ‘dried vine fruit’ in official documents.
*October issue of the Journal of Gerontology: Biological Sciences.
New hospital update
DRI Moves Programme - a summary
Departments
Rheumatology OPD - clinical area
Diabetic unit/Endocrinology clinical area
Osteoporis service
Ward 1 - medical specialities ward
Medical specialities Day Case
Rheumatology Physio & OT
Medical Outpatients (clinics A, B, C)
Medical Outpatients - ECG (clinic L)
Pre-op Assessment (ENT)
Dietetics
EEG/Neurophysiology
Pain Clinic
Kings Lodge (ward 303)
ENT Clinic
Audiology (Partial)
Speech & Language Therapy (ENT only)
Speech & Language Therapy (all except ENT)
Clinic I - Eye clinic
Orthoptic Clinic
Chemo Combined Day Case
Nightingale Macmillan - Lymphodema Clinic
Clinical Oncology - OPD services
Ward 11 - Haematology
Ward 10 - Oncology
Brachytherapy
Nightingale Macmillan - Inpatients
Nightingale Macmillan - Day Case
Imaging/X-ray
Ward 8 - DME & Diabetes/Endocrinology
Pre-op Assessment (T&O)
Orthopaedic OPD
Orthopaedic OPD (Clinic E)
Moving to
RHB
RHB
RHB
RHB
RHB
RHB
MH
MH
KTC
MH
MH
MH
MH
KTC
KTC
KTC
MH
KTC
KTC
MH
MH
MH
MH
MH
MH
MH
MH
KTC
MH
MH
MH
KTC
Ward 31 - Orthopaedics
MH
Ward 34 - Hands
Endoscopy
Hand Therapy OPD
T&O Theatres (elective)
Hands Theatres
Hand Clinic
MH
MH
KTC
MH
KTC
KTC
Ward 32 - Orthopaedics
MH
X-ray/Imaging
KTC
T&O ERU - Ward 33
MH
Epidural Clinic
MH
Ward 4 Cardiology
Therapy Inpatients
Theatres (level 3) - non emergency
Ward 5 - Respiratory/Cardiology
Ward 2a - Stroke Rehab
Ophthalmology Day Case
Ophthalmology Theatres
MH
MH
MH
MH
MH
KTC
KTC
Ward 16 & 17 - Surgery
MH
Day Case unit
OMF Clinic (Clinic J)
Ward 9 - Acute Stroke unit
KTC
KTC
MH
Ward 30-Trauma T&O
MH
CCU
MH
Level
1
1
1
2
2
4
1
1
3
1
1
1
3
2
2
2
1
2
2
1
1
1
3
3
0
1
1
2
4
2
1
2
2
Ward 207
1
1
2
1
3
2
2
Ward 206
2
2
Ward 207
1
T&O OPD
4
3&4
2
4
3
3
3
3
Ward 307
3
2
4
2
Ward 204
1
Departments
Cardiac Catheter Suite
Clinical Measure Pacemaker Clinic
A&E
Ward 27
CED
SAU
Moving to
MH
Phase 2
MH
MH
MH
MH
Ward 21 - Surgery
MH
ICU - Ward 28
Theatres (level 3) - emergency
Dietetics
MAU (inc DVT & clinical decision unit)
Ward 7 - DME & Diabetes/Endocrinology
Clinical Measurement - ECG
Therapy Inpatients
Speech & Language Therapy (all except ENT)
Endoscopy
X-ray/Imaging
Nuclear Medicine
Discharge Lounge
Cardiac Rehab
Chaplaincy
MH
MH
MH
MH
MH
MH
MH
MH
MH
MH
MH
MH
MH
MH
Level
2
1
1
1
1
1
3
Ward 308
2
2
1
1
4
1
3&4
1
1
1
5
1
0
1
Key
Main Hospital - MH
Kings Treatment Centre - KTC
Rehabilitation Block - RHB
we’re on the
M V
VE
...from the Derbyshire
Royal Infirmary to
Derby City General Hospital
For more information: 01332 788888 • www.derbyhospitals.nhs.uk
New Patient Information Line
Tel: 01332 78 88 88
A brand new information line is now available to provide patients,
visitors and members of the public with a key point of contact if
they have any queries relating to the move and the new hospital.
It is anticipated that key queries will relate to department
locations and move dates, access to the new hospital i.e. car
parking and public transport, assistance with wayfinding and
general reassurances about the move and what’s happening
when.
The phone line will be staffed Monday to Friday, between 9.00am
and 5.00pm.
17
Willow Tree
Family Farm
Langwith Road, Shirebrook, NG20 8TF
GIANT Snails • GIANT Rabbits • GIANT Millipedes
Reptile House • Llama • Pigs • Meerkats
Owls • Exotic Birds • Furry Friends • More Animals
Café • Gift Shop • Toilets • Free Parking
Open daily 10am - 4pm
Adults £2, Children £1.20 (2 - 15 years)
Under 2s FREE, under 12s must be accompanied by an adult
Tel: 01623 748808
Charity No. 1122101
Need a taxi? Make your 1st call
WESTERN CAR COMPANY
Derby’s premier private hire taxi company
• 24 Hours
• Ring back
service
available
• All destinations
covered
Tel:
• Automated
Booking
Service
60 Osmaston Road,
Derby DE1 2HZ
01332 331 331
Fax: 01332 371431
GET HOME SAFELY
• Text the word ‘Taxi to 83399
• Select a city centre pick up point
• Quote your unique reference number
when car arrives
18
You can now book online
Visit www.westerncars-derby.co.uk
To register for secure password
HHHHH
Truly in a class of its own.
Serving Derby for 25 years
25% DISCOUNT AVAILABLE
AT THE SHALIMAR FOR THE DERBY
CITY GENERAL HOSPITAL &
DERBYSHIRE ROYAL INFIRMARY
The Shalimar offer a special discount of
25% for all Trust members.
This 5 star award winning Indian restaurant
provides exceptional service and style.
Relax in elegant settings with staff who
know how to make you feel special, and
find out for yourself why this restaurant is
truly in a class of its own.... Treat your taste
buds with their menu of traditional curries
and speciality dishes, now also serving
reduced calorie meals including curries.
You can be assured that every dish is
prepared to the highest standards by
their expert chefs using the freshest
ingredients.
~ F
REE SECURE CAR PARKING
WITHCCTV
~ PRIVATEFUNCTIONROOM
~ FULLYAIRCONDITIONED
~ LUXURIOUSNEWDECOR
~ CONTEMPORARYKITCHEN
CATERING FOR ALL YOUR NEEDS
ATTHESHALIMAR...
2 ~ 3 Midland Road, Derby, DE1 2SN
Tel: 01332 366745 ~ Fax: 01332 344889
www.shalimarderby.co.uk
E-mail: [email protected]
Open Sunday to Thursday 5.30pm to 12 midnight,
Friday and Saturday 5.30pm to 2am
Your guide to
Derby Hospitals NHS Foundation Trust
Chaplaincy
Derbyshire Royal Infirmary
Pip Short Telephone: (01332) 347141 ext 2324
Derby City General Hospital
David Ashton Telephone: (01332) 785855
Patient Advice and Liaison Service (PALS)
PALS can help patients and their carers with:
• information and advice
• concerns
• complaints
• access to services
• special needs requests
Palliative/Cancer Care - Nightingale Macmillan Unit
Harold Jones Telephone: (01332) 347141 ext 4137
Membership
If you wish to become a member and support your local hospital please
contact the Membership Office on Telephone: (01332) 786896
Email: [email protected]
Freephone: 0800 7837691
Telephone: (01332) 347141 ext 2701/2850 or (01332) 785854
Email: [email protected]
Located: DRI - Junction 2, Level 2 (opposite the post box)
DCGH - Main hospital, Level 1 (new front entrance)
Interpreting Service
If you require an interpreter, please let us know as soon as you receive
your appointment. If we know in advance, we can arrange to have
someone available. Telephone: (01332) 254617
Email: [email protected]
or [email protected]
Voluntary Services
If you would like to be involved in voluntary work at the hospital during
your spare time, please contact Voluntary Services to arrange an
interview. Telephone: (01332) 347141 ext 2695 (DRI)
or (01332) 786148 (DCGH)
Communications and Public Relations
For media and all other enquiries which cannot be addressed by any of
the above parties, please contact the Communications Office as follows:
Derby City General Hospital
Uttoxeter Road, Derby DE22 3NE Telephone: (01332) 785770
Email: [email protected]
Request a membership form by writing to:
Freepost RSAC-BHJY-XCSK
Derby Hospitals NHS Foundation Trust
Membership Office
Trust Headquarters - Level 5
Derby City General Hospital
Uttoxeter Road
Derby DE22 3NE
Patient Partnership
Securing patient feedback, learning more about patients’ experiences
and identifying good practice and areas for improvement.
Telephone: (01332) 347141 ext 4182
Email: [email protected]
Fundraising
Derby Hospitals Charity is registered charity no 1061812. If you would
like to make a donation or raise funds for the hospital please contact the
fundraising office on Telephone: (01332) 786445
Email: [email protected]
Comments and Suggestions
There are comment boxes located around the hospitals in wards and
departments and at the main entrances. Ideas and comments generated
through this feedback mechanism will help the Trust to improve its
services and share good practice across the hospital.
The new front main entrance at Derby City General Hospital
www.derbyhospitals.nhs.uk
Published by the Derby Hospitals NHS Foundation Trust. Design & Artwork by Graphics, Medical Illustration, Derby Hospitals. G14607.04/09